Get SERU-Ready with PCO London Limited: Everything You Need to Know

Thinking about becoming a licensed Private Hire Vehicle (PHV) driver in London? Then you’ll need to pass the SERU assessment—a vital part of the licensing process introduced by Transport for London (TfL).

At PCO London Limited, we make sure you’re fully prepared with a course designed to help you understand everything TfL expects—without the stress.

What Exactly Is the SERU Assessment?

SERU stands for Safety, Equality, and Regulatory Understanding. It’s not just another test—it’s designed to ensure every PHV driver knows how to operate safely, treat passengers fairly, and follow the rules of the road.

Here’s what you’ll be tested on:

  • Licensing laws for PHVs

  • How to manage private hire journeys

  • Safety and emergency protocols

  • Professional driver conduct

  • Driving and parking guidelines specific to London

  • Disability awareness and equality responsibilities

  • Safeguarding practices for vulnerable passengers

  • Rules around ridesharing

How We Help You Pass

At PCO London Limited, we’re all about clarity, confidence, and results. Our SERU prep course is built around what TfL actually wants to see from drivers. Here’s what you can expect:

Expert-Led Training- Our instructors break down the key topics into simple, understandable lessons. You’ll get real-world insights and exam-focused guidance that make the material stick.

Access to the Latest Materials- We provide full access to the current PHV Driver Handbook and other critical resources, so you’re always studying up-to-date content.

Practice with Purpose- We offer online mock assessments for just £24.99, giving you a real feel for exam conditions. It's a great way to pinpoint your weak spots and build confidence before the real thing.

Ongoing Support- Need help mid-course? Have questions about your training? Our team is here to support you all the way through—whether you're doing SERU or topographical training.

Easy to Reach- We’re conveniently based in Lewisham, London, making it simple to attend in-person sessions or get help when you need it.

Start Your PHV Journey the Right Way

Don’t let the SERU assessment hold you back. With the right preparation, you’ll walk into the exam room ready—and walk out one step closer to becoming a licensed PHV driver.

Have questions? Reach out to us at contactus@pco.london or call 020 8850 1000. Ready to book your training? Let’s get started today.