Letter from TfL (Failed)

London Private Hire Driver’s Licence

 

We regret to inform you that you have failed to reach the required standard in your

Topographical Skills Assessment, and a safety, equality and regulatory understanding (SERU)

assessment.

 

Your scores were:

Topographical Skills Assessment – 39%

English Language speaking and listening assessment –77 %

Safety, equality and regulatory understanding assessment - 48%

 

The pass mark for all assessments is 60% or above.

 

We will contact you separately to provide details of a new assessment date for your

topographical skills assessment only.

 

Please note that if you fail the assessment 2 times we will be unable to continue with your

private hire driver application as you would have failed to demonstrate to us that you have the

map-reading skills required to be licensed as a private hire driver. It is therefore extremely

important that you fully prepare for the assessment to give yourself the best chance of passing

and you are strongly advised to read through the information that is available on our website at

the following link to help you prepare for the assessment;

tfl.gov.uk/topographical

Please also note that if you are unable to pass the assessment after two attempts your private

hire driver application will be withdrawn and you will receive a refund for your grant of licence

fee payment. The remaining portion of the fee is non-refundable as it covers our processing

costs to assess your application. To receive this refund please email us at

TPHTopobookings@tfl.gov.uk.

 

Unfortunately, we are not currently taking bookings for the English Language speaking and

listening assessment or the SERU assessment. If licensed, we will contact you separately to

provide details of a new assessment date. Licensed drivers are required to undertake and pass

both the SERU assessment and English Language speaking and listening assessment by no

later than 31 March 2023. You will not need to re-sit an assessment already passed

 

Yours sincerely,

Luiza Billong

TfL Driver Assessment Admin

London Taxi & Private Hire | Transport for London